Privacy Policy

tessornex ("we", "us", "our") operates car hire and chauffeured vehicle services from 7 Straits View, #18-03, Marina One East Tower, Singapore 018936. This Privacy Policy describes how we collect, store, use, and protect personal data provided to us in the course of our services and through our website.

Our data practices are governed by the Singapore Personal Data Protection Act 2012 (PDPA) and any applicable subsidiary regulations. We take our obligations under this legislation seriously and review our practices on a regular basis.

By engaging our services or submitting enquiries through our website, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at [email protected].

We collect personal data only where it is necessary for the services we provide or for responding to your enquiries. The categories of data we may collect include:

• Contact information: Full name, telephone number, and email address as provided through our enquiry form or direct communication.
• Booking details: Service type, travel dates, pickup address, hotel or venue details, and specific service requirements.
• Payment information: Where payment is processed, relevant billing details. We do not store full card numbers; these are handled by our payment processor.
• Identification: Where required for self-drive engagements, a copy of your driving licence or passport as required by local regulations.
• Website usage data: Pages visited, session duration, referring source, and device type collected via analytics tools.

We collect data via our website contact form, direct email or telephone, and through service bookings. The legal basis for processing is consent where provided, legitimate interest in operating our business, and contractual necessity for confirmed bookings.

We retain personal data for a maximum of three years from the date of last engagement, after which it is securely deleted unless retention is required by law.

Personal data we hold is used only for the purposes described below. We do not sell, rent, or trade personal information to third parties for marketing purposes.

• Service delivery: Coordinating bookings, driver assignments, vehicle preparation, and customer communications.
• Enquiry responses: Responding to enquiries submitted via our website or direct channels.
• Service improvement: Analysing website usage patterns to improve usability and content.
• Compliance: Meeting legal obligations under Singapore law, including record-keeping related to vehicle hire.
• Service communications: Sending booking confirmations, schedule changes, and post-service follow-up where you have consented to receive them.

We share data with third-party service providers only where necessary to deliver the above. These include our payment gateway and analytics provider. Each provider is bound by data processing agreements consistent with applicable law.

We apply reasonable administrative, technical, and physical safeguards to protect personal data from unauthorised access, disclosure, or loss. Measures in place include:

• Encrypted transmission of data via SSL/TLS protocols on our website.
• Access controls limiting internal data access to staff with a direct business need.
• Secure storage with industry-standard data hosting providers operating in Singapore.
• Regular internal reviews of data access and retention practices.

In the event of a data breach that is likely to cause significant harm to affected individuals, we will notify the Personal Data Protection Commission (PDPC) in accordance with the mandatory breach notification requirements under the PDPA, and affected individuals where required.

Our website uses cookies to support basic functionality and to understand how visitors interact with our pages. We use the following categories of cookies:

• Essential cookies: Required for the website to operate, including your cookie consent preference stored in localStorage.
• Analytics cookies: Collect aggregate data on page visits and user journeys to help us improve the site experience.
• Marketing cookies: May be set by third-party advertising networks where you have given consent.

You may adjust your cookie preferences at any time by visiting our Cookie Policy page, where functional preference toggles are provided.

Under the Singapore PDPA, you have the following rights with respect to the personal data we hold about you:

• Right of access: Request confirmation of whether we hold personal data about you and obtain a copy.
• Right of correction: Request that inaccurate or incomplete data be corrected.
• Right of withdrawal: Withdraw consent to data processing where processing is based on consent. Note that this may affect our ability to provide certain services.
• Right to data portability: Where technically feasible, request a copy of your data in a structured, machine-readable format.
• Right to lodge a complaint: File a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg if you believe your data rights have been violated.

To exercise any of the above rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Our website may contain links to external websites, including map providers and payment platforms. Once you leave our domain, this Privacy Policy no longer applies. We are not responsible for the data practices of third-party websites and encourage you to read their privacy policies before providing any personal data.

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately at [email protected] and we will delete it promptly.

We review this Privacy Policy periodically and may update it to reflect changes in our data practices or applicable law. Any material changes will be noted with a revised "Last Updated" date at the top of this page. We encourage you to review this policy when returning to our website. Continued use of our services after an update constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

We will acknowledge your request within 5 business days and provide a substantive response within 30 days. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.